38. ## 第二节（共 5 小题；每小题 2.5 分，满分 12.5 分）
阅读下面短文，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
$One of the most common mistakes in communication is trying to do too much. \_\_\_36\_\_\_ There$’s no value in delivering any kind of communication, whether written, spoken, formal, or informal, if the message doesn’t come across clearly. Being clear and brief — while maintaining interest and including everything your listeners need to know — is a high-level communication skill.
Here are some tips worth following in order to communicate more effectively.
Keep your audience in mind.
$Your audience will naturally be more interested and engaged when you tailor your communications to their interests. \_\_\_37\_\_\_ This will engage their desire to understand and interact with the information.$
Don’t use ten words when one will do.
$Even the most engaged and committed audience will eventually get bored. Keeping your message simple and clear will make it easier for people to understand. \_\_\_38\_\_\_ However, they$’re hearing it for the first time. Keep it simple.
$\_\_\_39\_\_\_$
If you’ve ever worked as an instructor, manager, trainer or coach, you’ll know that there are few better ways to learn new information than to teach it. Ask the audience to contribute their ideas or to take a role in explaining new concepts and policies to others. Allow them to lead discussions and meetings to develop their communication skills.
Consider the best method to deliver your message.
If the information you’re communicating isn’$t urgent, consider sending an email. Written communication will give your audience more time to review it, think it over, and follow up with questions. \_\_\_40\_$
Building effective communication skills takes time, but the effects are worth the effort.
G